How to bug your customer unnecessarily.
This morning, the bill came from the local appliance repair centre after getting both my dishwasher and my cooker fixed and whilst I accept there is a charge for coming out to my home, why do they feel it’s OK to charge me an admin fee too?
It’s a measly $2.50, but it really is the principle of it. Either hide the charge or better yet, don’t charge it. It’s dumb things like that that make you think twice about using them again. Think longer term guys.
Do you charge admin fees in your business?