I just want to pay my bill, and print of a receipt. Not hard. Wrong.
I can pay the bill when I get a balance through my bank, who are quite happy to efficiently process my payment. Vodafone on the other hand, want to make it as hard as possible.
First I have to register online, fill out my email, telephone number, password etc, and then they send a text with a verification code for me to enter. Why they can’t just send an email like everyone else..? They don’t send the code, they send me a new password instead, which the system does not accept. Damn annoying. I call at 8.05pm to be told it is now outside normal office hours…. I still have not seen my bill, and further more, I have to do the same pointless exercise for my husband, who does not know his 4 digit security number, so they won’t talk to either of us anyway! How on earth do I view his bill and pay it? I can’t get across how angry I am at this moment in time on the night before Christmas eve, trying to finish my paperwork and relax. If I didn’t need the phone, it would be through the window. Come on Vodafone, make it easy for the customer, not a god damn fiasco. Use some common sence!