How do you say sorry?

I was recently asked to do some more work with a client, and for whatever reason, there was a mix up. Everyone felt bad about it, but hey, these things happen. Take a look at what followed the bottle of wine in an email. 

I thought this was outstanding. Not only have they taken the time and trouble to create it, it also looks like a great place to work too.

How many people do you think I have mentioned this story to? Good on you!

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